Maintenance and Support

We're here when you need us

Message Systems solutions give you more than just the best, most flexible message management technology available. Your Message Systems solution is also backed by the most dedicated support team in the industry. Our support engineers add significant value to your solution by partnering with your staff to solve meaningful business problems and help fulfill your vision. A commitment to responsiveness and thorough issue resolution is what drives our superior technical support staff to deliver exactly the solution your situation requires. If you've got an urgent problem, we'll provide immediate, intelligent triage. When a more in-depth response is needed, we don't just try to close the ticket with a quick fix — we make sure you get a comprehensive resolution that lasts.

Our message technology experts have years of experience in MTA administration and incomparable knowledge of Message Systems technology. They work with you closely to achieve an in-depth understanding of your environment, configuration and objectives, ensuring you get the most out of your solution.

Standard support package

Our standard support package provides comprehensive coverage for fast issue resolution, access to maintenance upgrades and flexible options on how to interface with the Message Systems Support Team:

  • 24x7 Severity 1 issue coverage
  • Business-hour coverage
  • Email and IM responses
  • Minor upgrades included
  • Major upgrades at discounted prices

Custom support packages

One size does not always fit all, especially when it comes to training and support. Many Message Systems customers require support packages that are tailored to their particular needs, and our team is always happy to craft a package that will enable our customers to get optimum value from our software. In addition to the elements included in our Standard Support Package, customers can choose support options that include but are not limited to:

  • Tech advice desk
  • SDK / scriptlet support
  • Named engineer
  • Executive sponsor