Digital Messaging for Utilities

Message Systems provides the intelligent email and mobile message technology solutions that utilities need to leverage automated electronic messaging and optimize smart meter programs. Our solutions enable utilities to implement state-of-the-art customer communications for outage management and billing notifications while dramatically reducing overall operational cost.

Issues for Investor-Owned Utilities Today

Rapid changes in energy management technologies coupled with emerging national energy policies make a superior messaging infrastructure critical to business operations.

• "Smart" metering requires connected customers. Customers are adopting smart meters at a rapid pace, and they expect to be notified — in the message channel of their choice (email or mobile text) — when consumption approaches or exceeds thresholds.
• Increased government involvement. Whether you are concerned about energy management policy, customer service regulations, or public relations management, communication with customers is becoming mission-critical.
• Customer communication is going digital — and real time. Increasing numbers of customers have moved beyond just e-billing; they are also expecting instant notification of billing transactions and issues, and real-time status updates on outages, repairs and service progress.

Embrace Your Customers' New Digital Demands

The Message Systems Solution

Message Systems helps utilities be the best at delivering information to their customers. Clients tell us that by working with Message Systems, they have been able to:

• Optimize smart meter power management programs through richer, timelier, and more effective two-way consumer communications.
• Improve customer satisfaction through accurate, timely multi-channel billing, service, and repair communications.
• Comply with government regulations in a more cost-effective manner by providing redundant communications channels and by making PUC rule-based changes simple and easy.
• Improve profit margins through reduced operational cost and complexity.