Embrace Interactive Communications

Implement a messaging solution that ensures you can develop and rollout interactive email and SMS text services to meet any business priority. With the Momentum platform from Message Systems, you have unprecedented freedom to craft and implement message-enabled processes that take advantage of emerging communications channels and drive business value.

Meet Changing Customer Needs

Consumers have never had so many communications choices as they do today. It's a result of the increase in devices — smartphones, laptops, tablets — as much as an expansion in formats or channels — email, text, social media, and IM. But for all the new ways to interact with customers, there are just as many problems and unanswered questions. For instance, how do you effectively engage customers when they shift between message formats and change devices several times a day? The answer is that you need to put in place the infrastructure to support interactive message-based communications.

Seize the Potential of Interactivity

Message Systems provides the messaging infrastructure that enables you to conduct relevant, real-time conversations across your customer's device and message format of choice. We put you in position to thrive in the new communications environment, and respond to the way emerging digital message channels are changing customer service practices, and marketing and sales cycles. Many of the leading companies in social networking, cloud computing and interactive gaming rely on Message Systems solutions because our technologies enable the capture, interpretation and application of customer data to making informed messaging decisions. We make it possible to leverage interactive message-based communications to support any number of business objectives.

Create innovative messaging services and products

Build automated processes based on inbound data capture, and then integrate interactive email and SMS text to create more responsive customer services.

Increase brand loyalty

Add automated alerts to your online content — as social sites do — so customers know when others have commented, and enable them to respond via email or SMS rather than only through the site.

Build value through data capture

Create records of interactions and make them available to customers — as many cloud companies do — to create valuable data that keeps customer locked in.

Lower costs through automation

Use automated response email or SMS text for processes like transaction verification and reduce the need for expensive live customer reps.

Reduce business loss

Leverage SMS or mobile email to stay in closer touch with customers to keep time-sensitive interactions on track and no-shows to a minimum — such as car rentals, healthcare appointments or restaurant reservations.