Maximize your advantage.

Get the most out of your Message Systems solution without impacting an already taxed IT staff. Remote Management puts our unmatched product expertise to work for you as an extension of your in-house team.

After managing the implementation of your platform on-site and tailoring it for your needs and objectives, our messaging administration experts continuously monitor and manage your platform so you don’t have to - quickly resolving most issues without imposing on your staff. Key metric reporting and quarterly analysis give you the insight to achieve optimal performance and alignment with both current and future objectives. All systems remain safely within your enterprise - ensuring data security - and you maintain complete control over the entire process.

Reduce time spent on issue resolution and put an end to those middle-of-the-night phone calls. With Remote Management, you can rest easy with the confidence that our technical support team has your platform covered. With all the extra time, you’ll be free to focus on pursuing new opportunities to generate revenue and doing what you do best.

Do More With Less

The digital messaging environment is constantly evolving. Security and compliance standards are a moving target. As an enhancement to our Gold Level support package, Remote Management makes it easy to keep up with these ever-changing variables to maximize the ROI of your message management platform. It also enables you to:

Reduce technology expenses

• Eliminate the need for dedicated messaging administration staff
• Minimize maintenance durations and post-implementation issues
• Avoid costly project delays due to inaccurate capacity planning

Ease the burden on in-house IT staff

• Stay up and running with 24x7 performance and availability monitoring
• Count on 15-minute response time for critical incidents around the clock
• Get most issues resolved without even involving your staff

Ensure the security of sensitive data

• Expert monitoring of mail flow delivers maximum protection from spam, viruses, and data loss
• Keep all systems and data safely within your enterprise
• Protect data through an off-site, version-controlled backup repository

Focus on your core business

• Free up your team to pursue revenue-generating opportunities
• Quick issue resolution keeps you concentrating on core competencies
• Rely on our team to install upgrades and additional software

Maximize the business value of your solution

• Continuous analysis of key metrics produces optimal performance and results
• Expert tuning ensures configuration is perfectly aligned with business objectives
• Demonstrate ROI immediately with QuickStart rapid deployment

Fulfill current and future visions for your business

• Have a solution that’s specifically tailored for your objectives from the start
• Maintain oversight and control over every aspect of your platform
• Adjust to changing objectives, standards, and capacity needs on the fly

Leverage industry-leading message management expertise

• Direct contact with world-class support engineers when you need them
• Quick issue resolution based on in-depth platform knowledge and understanding of your unique environment
• Passionate, experienced support team is dedicated to resolving your issue, not just closing your ticket

What’s Included

Start increasing the value of your messaging solution today and give your IT people fewer moving parts to manage. Contact Message Systems to find out how Remote Management can help you improve operations, boost your bottom line, and stay ahead of the game.

Installation	Support	Optimization
Message Systems experts gather your requirements, get a deep understanding of your environment, and configure a customized solution.	Dedicated support engineers provide 24x7 monitoring and management, configure platform changes, install upgrades, and add servers.	Key metric reporting and quarterly analysis ensure ongoing increases in business value and optimal alignment with objectives.

Service Details

Installation

• In-depth research of your business requirements and current environment
• Definition and documentation of criteria for successful implementation
• Initial installation, configuration, and tuning for rapid deployment
• Comprehensive testing and validation with documented plans and results
• Certification of product-ready environment with formal review of test results & configuration

Support

• Expert administration of your platform by our support team without compromising control
• 24x7 monitoring and management with rapid responsiveness and reliable issue resolution
• Critical issue escalation with process tailoring for different severity levels
• 15-minute response time for Severity 1 issues
• Configuration changes and tuning driven by your business objectives - with your full authorization
• Upgrade installation and setup/configuration of new servers
• Documented recommendations of platform changes and required installation steps
• Off-site revision-controlled backups and consultation on in-house backup systems

Optimization

• Key metric reporting tailored to your business needs with monthly trend reports
• Monthly maintenance reports, including time to repair, impact assessment, and resolution
• Thorough post-mortems following the unlikely event of a Severity 1 outage
• Quarterly operations review and capacity reviews
• Annual meeting with recommendations for capacity planning, solution improvements, and budgeting (optional)