Message Systems Accelerates Into 2012 with Sharp Increase in Revenue
and Strong Customer Growth
February 21, 2012
More top brands adopt Message Systems solutions for critical customer communications; company hosts first user conference
COLUMBIA, MARYLAND — Message Systems, the industry leader in messaging technology solutions, announced today that it has boosted its rate of growth and is accelerating into 2012 with expanded offices, dozens of new clients and surging revenue. In 2011 the company achieved 80% revenue growth over 2010 numbers, adding 25 new brands to its customer list while also expanding relationships with 59 existing ones. To keep pace with this growth the company expanded nearly every department, including engineering, professional services, marketing, sales and support. Headcount grew by nearly 70% over the past 12 months, with well over 100 full-time employees now working in seven Message Systems offices around the world. The company also expanded its headquarters, opening a temporary dedicated engineering suite while the company completes its search for a larger building in the Columbia, Maryland area.
“2011 was a watershed year for Message Systems in multiple respects,” said George Schlossnagle, CEO of Message Systems. “A year ago we set out to achieve specific growth objectives through our focus on customer success and staying at the cutting edge of messaging technology, and we exceeded those goals on all fronts. Moving into 2012 we will continue to provide market-leading solutions for the world's most innovative brands, and maintain our growth momentum through ongoing investments in both people and technology.”
Message Systems continued to build out its line of advanced messaging products through the year. In April the company rolled out new versions of Mobile Momentum, the mobile-enabled single platform solution for multi-channel messaging, and Message Scope, a powerful introspection tool for improved customer care and messaging security. Also debuting was an enhanced version of Adaptive Delivery, a technology feature within the Momentum messaging engine that automatically monitors and tunes message delivery parameters in real time as they occur. By enabling email senders to proactively address and solve real deliverability challenges, Adaptive Delivery can significantly boost the ROI of messaging campaigns. Additionally, early in 2012 the Momentum 3.4.0 Release was announced, which includes beta support for the Extensible Messaging and Presence Protocol (XMPP). For the first time ever, companies using Message Systems solutions can initiate and maintain message-based interactions across email, SMS/MMS text and IM chat using a single platform.
Recent customer wins included many top brands in social media and online services and retail, including LivingSocial, LinkedIn, PayPal, Angie's List, Salary.com, Groupon, Kayak, Etsy and SurveyMonkey. Other U.S. customer wins included Fortune 500 brands such RR Donnelley, J.P. Morgan Chase and US Airways. Internationally, Message Systems continued its dominance as the messaging solutions provider of choice for top social networks and daily deal retailers, including Peixe Urbano of Brazil and Kaixin001 of China, one of the world's largest social media players.
2011 also saw Message Systems host its first-ever user conference, Interact 2011. More than 100 attendees gathered at the Paradise Point Resort in San Diego in October for three days of educational workshops, information sessions and fun activities. Conference attendees came from across the Message Systems client list, including representatives from companies such as Facebook, Agora Publishing, Epsilon, Infusionsoft and LinkedIn, and many partners also, including representatives from mBlox, Grant Thornton and Symantec.
About Message Systems
The industry leader in messaging technology, Message Systems offers a family of software solutions and services that addresses the digital communications needs of today's most innovative companies. Telecommunications carriers, ISPs, marketing services providers, cloud computing firms and social media companies rely on Message Systems software to power the message-based communications driving their critical business initiatives. Message Systems solutions get billions of unique messages to the right place at the right time every day through the full range of channels: email, SMS/MMS text messaging and IM chat. Founded in 1997, the company is headquartered in Columbia, Maryland. For more information, go to messagesystems.com or call 877.887.3031.