Careers

EMEA Support Manager

Message Systems, a global company with offices in North America, Europe and Asia/Pacific, is seeking a qualified candidate to join its Technical Support staff. As a member of the Message Systems team, you will be part of a fast-paced, energetic group of technology professionals who are transforming the future of digital messaging.

Responsibilities

• Manage day-to-day issues with EMEA Support.
• Interact with US Support Manager.
• Assure up-to-date product training of MS Products.
• Ensure that all Issues are tracked in Salesforce.
• Ensure Compliance with all Support SLAs.
• Answer client configuration questions.
• Answer Client Product Use questions.
• Document any and all client communications in the SalesForce Ticketing systems.
• Assist with customer integrations.
• Provide complete remote MTA administration services including installation, configuration, maintenance, disaster recovery.
• Maintain SLA compliance.
• Interact with the engineering team to resolve problems with the products.
• On-call rotation; 24x7x365 priority 1 (system down) support.

Qualifications

• 1-3 years experience with enterprise or carrier class e-mail infrastructure.
• 1-3 years experience with sendmail, postfix, exim or qmail; must be able to install, configure and maintain one or more of these MTAs on Solaris and Linux.
• Thorough knowledge of SMTP.
• Quick and independent problem-solving ability.
• Attention to detail and exceptional follow-up skills.
• Passionate customer focus.
• Excellent listening, written and verbal communication skills.
• Ability to prioritize multiple simultaneous support issues.
• 1-3 years Previous Management experience managing technical staff supporting end-users.

Desired Skills

• Shell scripting.
• Knowledge of POP, IMAP, LDAP, LMTP.
• C, C++, Java and other web-related technologies (HTTP, HTML, web servers).
• RDBMS knowledge (MySQL, Postgres, etc).
• European Languages (Finish, Danish highly desired).
• Previous EMEA support experience highly desired.
• Previous ESP experience (Familiarity with Content Management Systems).

This is a full-time position based in the UK.

Please send cover letters and resumes to jobs@messagesystems.com.